Every complaint about the property industry — mispricing, misrepresentation, lost deposits — traces back to one thing: a gap in standards. Regulation sets the floor, but professionals set the experience.
That is why certification, continuing education and ethics are not paperwork. They are the difference between an industry the public tolerates and one it trusts. When a negotiator is properly trained, a buyer is protected before a single ringgit changes hands.
The work ahead is unglamorous but decisive: register everyone, train everyone, and hold everyone to account. Raise the profession, and the profession raises everyone in it.